Cancelations

We are sorry to hear you want to close your account with Autumn Walker. We hope you will remember us when choosing a hosting company in the future!

To close your Hosting Account, you will need to login at https://www.autumnwalker.com/cortex. Once you are logged in navigate to the product details page for the product you wish to cancel and follow these instructions:

  • Click the Request Cancellation button on the product details page
  • You will be prompted to provide a cancellation reason and provided with two choices for the cancellation - either Instant (within 24 hours) or at the End of the Current Billing Cycle
  • If a matching domain exists under your account, in active status with Auto Renew enabled, you will be given the option to disable auto renew too - thereby leaving the domain to expire
  • Any unpaid invoices for the product will be cancelled along with the product itself.
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