Billing Policy

Notification of Invoices: You will receive an invoice for your renewal 30 days before payment of that service is due with a follow up reminder 5 days before the invoice is due. This time can be used to update any billing information that might have changed for that account since your last payment or to pay the invoice manually. Any updates or manual payments can be done from Cortex at https://www.autumnwalker.ca/cortex/. If you have a credit card on file with Autumn Walker, we will automatically attempt to bill the credit card on your due date. You will be notified if the payment attempt fails.

Late Fees Account Suspension and Termination: We appreciate all efforts made by our customers to pay invoices by their due date. If your invoice is not paid by the due date, a late fee of 10% of the total invoice amount will be added to the account. As a matter of policy, we typically do not waive our late fees unless there is an error made on our end. Reminder notices will be sent 1, 15, and 30 days after invoice becomes overdue. If the invoice falls 7 days or more past due, your account will be suspended until full payment has been received. During suspension all your data will remain intact, but visitors will not be able to access your website, and you will not be able to access your control panel, email, or any other account features. Your account will continue to be invoiced while suspended until cancelled by you or terminated by us. If your account falls 60 days or more past due, we would more than likely terminate it from our servers resulting in all data being lost. We also reserve the right to terminate any account that violates our Terms of Service at any time.

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