Articles

 Do you support boxtrapper?

We find that boxtrapper increases spam, therefore we do not support it.

 How can I add a mailing list?

Log into cPanel and click the "Mailing List" icon under the Mail section. Enter the list name,...

 How can I check an email address disk usage/quota?

Log into your cPanel and click the "Email Accounts" icon under the Mail section. At the bottom...

 How do I access webmail?

Open up your favorite web browser In the address bar type yourdomain.com/webmail Under...

 How do I change my mx record?

Log into your cPanel and click the "MX entry" icon under the Mail section. Select the domain...

 How do I change the password for an email address?

Log into your cPanel and click "Email Accounts" under the Mail section. The bottom of the next...

 How do I change the quota of an email address?

From cPanel click the "Email Accounts" icon under the Mail section. Click "Change Quota" under...

 How do I create an auto responder?

Log into cPanel and click the "Auto Responders" icon under the Mail section. Click the "Add...

 How do I create an e-mail forwarder?

Log into cPanel and click the "Forwarders" icon under the Mail section. On the next page you...

 How do I delete an email address?

Log into your cPanel and click on the "Email Accounts" icon under the Mail section. Find the...

 I am getting a message that my mailbox is full.

Go into your Junk/Bulk/Spam Folder and empty it out. Those folders tend to fill up quickly when...

 I can't send email to yahoo, gmail, hotmail, etc.

This is most likely means you are blacklisted. Please submit a ticket to our technical support...

 Someone is using my email (domain) to send spam!

This is called "collateral spam" This is someone faking your email address in a mail application...

 What do you do about my email account’s security?

We have set up SPF records for all the domains hosted on our servers, so other remote mail...

 What do you do to fight against spamming and relay?

We have Spamassasin enabled for all the accounts hosted in our servers. It moves all messages...

 What is a default e-mail address?

A default address is an e-mail address that is setup to catch any incoming e-mail to your server...

 Why are my emails to Yahoo are being delayed?

This is caused by a new spam fighting feature with Yahoo Mail called Grey Listing. For more...

 Why cannot I send via PHP mail()?

Due to the high probability of abuse / SPAM the PHP function mail() has been disabled on all...